FAQ
Your Questions, Our Heartfelt Answers
Here are answers to the questions people ask most — all to help you feel confident as you create your tiny keepsakes.
Find What You Need: About Autumn’s Magnet Press · Product Questions · Photo Upload & Printing · Shipping, Pickup & Delivery · Gifts, Events & Special Uses · Bulk & Fundraiser Orders · Pricing, Payment & Scholarship · Using Your Magnets
About Autumn’s Magnet Press
Q: What is Autumn’s Magnet Press?
A: We’re a small family business that turns your photos into meaningful keepsake magnets. Every order helps carry our daughter, Autumn Hope’s light forward.
Q: Who runs this business?
A: Our family does — one photo, one story, one memory at a time. We’re honored to press your moments with care.
Q: What does “Hope that Sticks” mean?
A: Even the smallest magnet can hold a big piece of your heart and give you hope. That’s the magic we get to press every day.
Q: Why do you focus on photo magnets?
A: Magnets are tiny, durable, and easy to share. They let you hold onto the people and moments that shape your story.
Q: What is the Hope Scholarship?
A: A portion of each order supports the Hope Scholarship, created in memory of our daughter Autumn Hope. Your keepsakes help a high school student move forward with hope.
Product Questions
Q: What magnet sizes and shapes do you offer?
A: We offer rectangles, premium rectangles, squares, and rounds — all designed to fit everyday photos beautifully.
Q: How do I choose the right size?
A: Pick the shape that matches how you want your moment to feel. Each one holds a memory in its own way.
Q: What’s the difference between Everyday Keepsake and Ready to Give?
A: Everyday Keepsake is simple and classic. Ready to Give includes gentle gift-ready touches. Both are made with care.
Q: What is the Try Them All Pack?
A: It lets you sample every shape and size so you can find the perfect fit. A calm way to test what feels right.
Photo Upload & Printing
Q: How do I upload my photos?
A: Just drop them into the upload box on the product page. We make it simple from start to finish.
Q: What photos work best?
A: Clear, original photos work best — no screenshots if you can help it. Bright photos make bright magnets.
Q: How are the magnets made?
A: We print your photos, cut them by hand, and press each one using professional manual button machines. Your photos deserve the best.
Shipping, Pickup & Delivery
Q: How long does it take to make my order?
A: Most orders are pressed within 2–3 business days. We move with care, but always forward.
Q: What are your shipping options?
A: We offer Standard Shipping or free Local Pickup in Winslow, Arizona. You choose what works best for your story.
Q: How are my magnets packaged?
A: Each set is wrapped in protective sleeves and sent with care. We want your keepsakes to arrive safe and smiling.
Q: What if my magnets arrive damaged?
A: Please, reach out to us. We’ll make it right — your memories matter.
Q: Do you accept returns?
A: Custom items can’t be returned, but we’ll replace anything damaged or misprinted. We want you to love what you receive.
Gifts, Events & Special Uses
Q: Can I use these as wedding favors?
A: Absolutely. Photo magnets make heartfelt gifts that last long after the big day.
Q: Are magnets good for memorial keepsakes?
A: Yes — they’re gentle, meaningful, and easy to share. A quiet way to honor someone you love.
Q: Do teachers order these?
A: All the time. Teachers love using them for class gifts, encouragement, and memories that stick around.
Q: Can I upload a logo for business orders?
A: Yes — your logo presses beautifully onto our magnets. A thoughtful way to share your brand.
Bulk & Fundraiser Orders
Q: Do you do reunions, fundraisers, or big events?
A: Yes, and we’d love to help. Photo magnets bring people together in a special way.
Q: Can I mix shapes or sizes in one bulk order?
A: Bulk sets use one shape and size to keep the look consistent and polished.
Q: How long do bulk orders take to ship?
A: Most bulk orders start production within 2–3 business days. We’ll update you from press to post.
Pricing, Payment & Scholarship
Q: What does each set cost?
A: Prices vary by size and bundle, but we keep everything simple and fair — no hidden fees.
Q: Do you offer bulk discounts?
A: The bigger sets offer lower per-magnet pricing. It’s a calm way to save while sharing more moments.
Q: What payment methods do you accept?
A: Most major cards, Shop Pay, and other secure options. Easy and safe.
Q: Are there extra fees?
A: Just tax and shipping when needed. We keep things transparent so you can order with peace.
Q: How much goes toward the Hope Scholarship?
A: A portion of every order supports a student each year. Your keepsakes help someone move forward with hope.
Using Your Magnets
Q: How long do magnets last?
A: Our magnets are durable and made to last for years. Your moments stay right where you place them.
Q: Can I reorder the same photo later?
A: Yes — we keep your images tied to your order number for easy reprints.
Q: Can I send magnets as gifts?
A: Of course. They make heartfelt, easy-to-share gifts that brighten any place you see fit.
Q: How should I care for them?
A: Just keep them dry and clean. Simple care keeps your memories bright.
Still Need a Hand?
If you’re unsure about anything, we’re here to help. Every tiny keepsake carries a story, and we want you to feel confident as you create yours.
Reach out anytime — we’re always happy to help.
What Story Do You Want to Hold Onto Next?
When you’re ready, we can help you turn your favorite moments into tiny keepsakes that stay close — Hope that Sticks, one memory at a time.